At CHINOOO, every handmade creation is carefully prepared and packed before it makes its way to you. Here’s what you need to know about our shipping and delivery process.

For ready-to-ship items, orders are generally processed and shipped within 1–3 business days after payment is confirmed.

For custom-made items, a little extra time is needed to create your personalized piece. Production usually takes 5-6 business days, and the entire process from payment confirmation to shipment typically takes 6-7 business days.

The total turnaround time may vary depending on the complexity of your order. We’ll keep you updated as your custom piece comes to life.

Please make sure all photos and personalization details are correct when placing your order, as our team will use the information you provide to create your piece.

Please note that business days exclude weekends and public holidays.

Estimated Delivery Timeline

United States: 8–14 business days

Europe & Other Destinations: 9–17 business days

Please note that all timeframes above are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your destination, customs procedures, carrier operations, weather conditions, and other factors beyond our control.

Business days exclude weekends and public holidays.

We select the shipping carrier based on your destination and the available shipping service.

Once your order has shipped, tracking information will be provided whenever available. If you experience any issues with tracking or delivery, please contact us. We’ll do our best to help you follow up with the carrier.

Undeliverable Addresses

We do not ship to PO boxes, APO/FPO military addresses, or parcel forwarding service addresses. Orders placed to these addresses may be cancelled and refunded. Please provide a full residential or commercial street address to help ensure successful delivery.

For orders shipped to the destinations listed below using our Delivered Duty Paid (DDP) service, applicable import duties and taxes are covered by CHINOOO.

DDP destinations include:

  • United States

  • Canada

  • Germany

  • France

  • Italy

  • Spain

  • Hungary

  • Slovakia

  • Czech Republic

  • United Kingdom

  • Australia

  • Netherlands

  • Denmark

  • Sweden

  • Austria

  • Poland

  • Portugal

  • Finland

  • Slovenia

  • Croatia

  • Bulgaria

For shipments to these destinations under our DDP service, you should not be asked to pay additional import duties or taxes upon delivery.

If you are unsure whether your destination is covered, please contact us before placing your order.

DDP Service Terms

For DDP-eligible destinations, CHINOOO covers standard import duties and taxes calculated at checkout. Additional fees caused by incorrect shipping information, failed delivery attempts, returned packages, or customs requests for additional documentation are the responsibility of the customer, where permitted by applicable law.

Please make sure your shipping address is accurate and complete when placing your order.

If you need to update your address, please contact us as soon as possible. We’ll do our best to help if your order hasn’t been shipped yet. Once an order has been shipped, changes to the delivery address may no longer be possible.

We cannot guarantee successful delivery if an incorrect or incomplete address is provided, but we’ll do our best to help resolve any resulting issues.

If your package is delayed, appears to be lost, or hasn’t been delivered within the estimated delivery window, please contact us with your order number.

We’ll look into the situation and do our best to assist you with the carrier.

If we are unable to ship your order within the stated processing time, we’ll notify you of the delay and provide an updated estimated shipping date. Where required by applicable law, you’ll also have the option to cancel your order and receive a refund.

We take great care when preparing and packing every handmade creation, but accidents can sometimes happen during transit.

If your order arrives damaged, please refer to our Return & Refund Policy for instructions on how to report the damage and request assistance.

If you have any questions about shipping or delivery, please reach out to us through the Contact Us page on our website. Please include your order number so we can assist you more efficiently.

CHINOOO — A Little Weird. A Lot of Wonderful.